Frequently Asked Questions

Features

How is the Pet Feedster Ant Proof?
Our patented Ant Stop water tray is removable and sits under the unit, which stops ants from getting into the storage container.

How is the Pet Feedster Kibble Theft Proof from Cats?
We designed a special chute so paws can't sneak snacks!

How is the Pet Feedster Jam Proof?
The patented Flex Feeder is customizable so you can set it to your pet's unique shape of kibble, and works as an agitator to ensure they are fed on time.

How many meals will the unit dispense per day?
The Pet Feedster can dispense up to 8 meals per day.

Can you feed your pet snacks?
Yes, you have the ability to feed at any time and at any amount. You can simply set the unit to start feeding once the unit has dispensed the amount you desire.  You can then stop the unit and it will return to its normal feeding program.

What is your warranty policy?
Your new Pet Feedster comes with a 365 day warranty! More info on that here.

 

General Information

What’s the difference between the dog and cat models?

The Pet Feedster for Cats comes with a kibble theft chute. The Pet Feedster for dogs does not. All other features are the same!

How big is the Pet Feedster?
The Pet Feedster is 171/2” high, 13” wide, 18” from front to back including the food bowl.

How much food does the Pet Feedster hold?
It holds up to 10 pounds of food depending on the size of the kibble.

How much food can be dispensed at one time?
The Pet Feedster can dispense up to 6 cups and as low as 1 tablespoon of kibble at a time depending on the size of the food.

What size and kind of food will the Pet Feedster Dispense?
The Pet Feedster will work with most pet food that’s between 1/8 to 3/4 inch in size. No canned or wet food.

What size pets will the Pet Feedster work with?

Our product was designed to accommodate both larger pets and smaller pets. To add more room for eating, the Pet Feedster has a concave face for large dogs. You should always test and make sure your pet can eat out of the bowl – especially when it comes to young or very small pets, or pets with special needs.

How much does the Pet Feedster weigh?
The Pet Feedster weighs approximately 7 lbs when empty. Overall weight will depend on how much food you have in the unit and if you have water added to the Ant Stop water tray. The food storage container can hold up to 10 lbs of pet food and the Ant Stop water tray can hold approx. 6 cups of water. Please note that this weight is different from the shipping weight of the Pet Feedster package.

How is the Pet Feedster unit powered?
The Pet Feedster operates through a 110 volt North American power adapter, and you can also use 6 D batteries. With 6 D batteries you can get up to a six month life span. This makes the Pet Feedster completely portable and is perfect for most travel needs.

Will the Pet Feedster work on batteries?

Yes, with 6 D batteries you can get up to a six month life span depending on the batteries. There is also an included power adapter which can be plugged into an outlet. Batteries should be used as backup in case of power failure. For our international users, the Pet Feedster can be programmed on battery power only. When setting up for the first time, you’ll see a battery signal on the timer. If you choose to plug into the power adapter, the battery signal will go away.

 

Maintenance

How often do I need to clean the Pet Feedster?
We recommend cleaning the parts that contact the food about every few weeks or sooner depending on the food used because oils and food particles can build up. We recommend cleaning the food bowl at the same frequency you would any other food bowl.

 

Return Policy

What is your return policy?
We believe that the product we sell is of the highest quality. However, if you are not completely satisfied with the product you purchased, we would be happy to issue an exchange or refund within 30 days of the purchase date, provided the product is in its original packaging and working condition, with all parts and packing materials included. You must show proof of purchase, and there is a 15% restocking fee. Return shipping is not provided.